Business Research Methodology System

Question: Discuss about the Business Research Methodology System. Answer: Introduction This study will aim to identify the relationship between employees satisfaction and financial performance of Bank of Queensland Limited. This study will help understanding the extent to which the financial performance is important to the employees of the company. At the same time, the study will also indicate the financial performance standard of the company. The results of the study will help the management of Bank of Queensland Limited identifying and understanding the ways through which they can improve their financial performance and employees satisfaction level. Bank of Queensland Limited is one of the oldest retail banks in Australia. The bank started its journey in the year of 1874. In the last few years, the performance level of the banking sector in Australia has declined (Boq.com.au 2017). As per the industry report, in half of 2016, the financial earnings of the major banks in Australia have declined by 3%. Bank of Queensland Limited is one of the major banks in Australia, which means the financial performance of this bank has not improved in 2016 (Boq.com.au 2017). On the other side, has near about 2000 employees, which indicates that the organization has sufficient number of workers. Therefore, in this situation, it is important to analyze to what extent the bank is successful in satisfying the needs of the employees. This study will specifically focus on the financial performance and employees satisfaction at Bank of Queensland Limited. The study will set the research questions and hypotheses to make the analysis easier. After that, the study will concentrate on analyzing the existing literature. The study will follow a specific methodology to conduct a systematic flow of analysis. At last, the study will state about the expected research outcomes. Discussing about the findings in the previous studies In the research How reward satisfaction affects employees turnover intentions and performance: an individual differences approach by Sara De Gieter and Joeri Hofmans, it has been identified that if the employees get more reward and high salary, then their efficiency level towards increasing the financial turnover increases (De Gieter and Hofmans 2015). This indicates the positive relationship between the employees efficiency level and reward. The efficiency level of the employees increases, when they are satisfied with the reward system (Bangchokde et al. 2016). On the other side, in the research, Employee satisfaction, customer satisfaction, and financial performance: An empirical examination by Christina G. Chi and Dogan Gursoy, the relationship between the employee satisfaction, customer satisfaction and financial performance of the firm is identified (Chi and Gursoy 2009). This study has indicated that there is positive direct relationship between the employees satisfaction and financial performance but financial performance is indirectly related with the employees satisfaction. Identifying the important variables in the previous studies In the first-mentioned previous research study, the variables were reward and employees financial turnover intension. On the other side, the second previous research study, the variables were customers satisfaction, financial performance and employees satisfaction. In both of the researches, the entire focuses have been made on the identification of the relationship between the variables. The questions that this research will consider re as follows: How much the employees in Australian banking sector are satisfied with their remuneration? What is the extent to which Bank of Queensland Limited has achieved employees satisfaction by providing enough remuneration and rewards? What are the challenges that Bank of Queensland Limited has faced to satisfy its employees? What are the possible ways through which the management at Banks of Queensland can improve the financial performance and level of employees satisfaction of the company? The hypotheses of this research will be as follows: H0: There is no relationship between the financial performance and employees satisfaction. H1: There is positive relationship between the financial performance and employees satisfaction. Operational definitions and measurement This study will specifically focus on two variables financial performance and employees satisfaction. These two variables are discussed below: Financial performance: Financial performance of a company indicates the financial activities and achievements of the organization (Jing and Avery 2016). The financial performance of the companies is indicated through the annual reports or financial statements of the companies. Naranjo-Valencia, Jimnez-Jimnez and Sanz-Valle (2016) stated that the success of a company is indicated by its financial performance. The financial performance of a company can be measured through ratio analysis, cost analysis, Break-even point analysis, cash flow analysis and share price analysis. Employees satisfaction: The term employees satisfaction refers to the extent to which the employees are happy to work in the organization. Martinaityte, Sacramento and Aryee (2016) opined that in order to make the organization sustainable in the market, it is important to keep the employees satisfied by paying enough amounts of remuneration and rewards. At the same time, the satisfaction of the employees also depends on the working environment of the company (Tzabbar, Tzafrir and Baruch 2016). The level of employees satisfaction can be measured by checking employee retention rate and absenteeism rate. Data collection and sampling technique A research can be conducted by using primary and secondary data. This particular research will follow both primary and secondary data. Primary data is the new data, which is not available in the existing sources (Marais and Pienaar-Marais 2016). On the other side, secondary data is the existing or old data available in different existing sources. This study will collect the secondary data from different journals, books and articles. In order to collect the primary data, the study will conduct survey and interview with the employees and management at Bank of Queensland Limited. The study will follow the probability sampling method for selecting the sample for the survey. This sampling will be done with the employees at the bank. The questionnaire will be sent to 100 employees and it is expected that atleast 50 will reply back. The study will follow the non-probability sampling technique for selecting the interview sample. The approach will be made to 7 managers and it is expected that atleast 4 will reply back. Methods of analysis This study will follow two types of analysis techniques or methods. In order to analyze the data collected from the survey, the study will follow the quantitative method of data analysis. This technique of data analysis will analyze the survey data mathematically (Caillaud, Rose and Goepp 2016). On the other side, in order to analyze the interview data, the study will follow the qualitative method of data analysis. The qualitative data analysis method will help to analyze the data in detailed manner (Silverman 2016). Research process This research will follow a systematic procedure. In the first step, the aim, objectives, questions and hypotheses of the research will be set. At the same time, the background study for the research will be done. In the second step, the literature review of the study will be conducted in order to identify and analyze the findings in the previous researches. In the third step, the methodology of the research will be set. During this particular step, the methodology for collecting and analyzing the data will be decided after verifying every available research methodology. The fourth step will be the data analysis step. In this fourth step, the collected data for the research will be analyzed statistically as well as in detail. At the same time, the findings of the analysis will be presented in a simple manner. In the fifth step, the conclusion of the research will be derived. While the conclusion of the study will be derived, the objectives of the study will be linked with the finding s. This will help understanding whether the objectives of the study are met or not. After the concluding the study, the research will provide some recommendations based on the findings of the study. Expected outcomes It is expected that with the help of this study, the relationship between the financial performance and employees satisfaction will be understood. At the same time, it is also expected that one of the hypotheses will be met after the end of the study. It is also expected that the study will identify a positive relationship between the two variables of the research. Conclusion In this research proposal, it has been identified that this particular research will aim to identify the relationship between financial performance and employees satisfaction in a business organization. For better understanding, the focus will be made on the Bank of Queensland Limited. The study will follow the survey and interview method to collect the primary data and the data will be analyzed through quantitative and qualitative methods of analysis. The study will follow the probability as well as the non-probability sampling methods for collecting the survey and interview data. It is expected that the study will meet the objectives of the research and it will be able to prove one of the hypotheses. Reference list Bangchokdee, S., Bangchokdee, S., Mia, L. and Mia, L., 2016. The role of senior managers use of performance measures in the relationship between decentralization and organizational performance: Evidence from hotels in Thailand.Journal of Accounting Organizational Change,12(2), pp.129-151. Boq.com.au, 2017. [online] Available at: https://www.boq.com.au/ [Accessed 4 Jan. 2017]. Caillaud, E., Rose, B. and Goepp, V., 2016. Research methodology for systems engineering: some recommendations.IFAC-PapersOnLine,49(12), pp.1567-1572. Chi, C.G. and Gursoy, D., 2009. Employee satisfaction, customer satisfaction, and financial performance: An empirical examination.International Journal of Hospitality Management,28(2), pp.245-253. De Gieter, S. and Hofmans, J., 2015. 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